Refund Policy

Your right to return products or cancel / change your purchase is subject to the provisions of the law, including the provisions of the Consumer Protection Law, 5741-1981, the Sale Law, 5728-1968, and the Payment Services Law, 5779-2019, and/or subject to these Terms.

 

You can exchange, return or cancel your purchase up to 14 days from the date of your purchase and only if the product is closed and conserved in its original packaging. After returning the product, or canceling the ordered service, you will be credited with the price you paid for the product subject to presenting the original invoice for the order. Returns can be made upon arranging a pick up by one of our couriers or at our location at Yehuda ha-Levi 22, Tel Aviv, Israel during our working hours. 

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In case of dissatisfaction with an opened product contact us at support@kolmi.co.il.  

 

The refund will always be made under the same conditions under which the transaction was debited, and to the means of payment from which the transaction was made (if paying in installments, the credit will also be in installments, if paying with a gift card, the credit will also be in the gift card etc.…). No monetary credit will be given for products for which monetary consideration has not been paid.

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These provisions do not detract from any right of cancellation or any other right available to consumers in accordance with the provisions of the Consumer Protection Law, 5741-1981, including the cancellation of a remote sales transaction by a consumer who is a person with a disability, a senior citizen or a new immigrant (Oleh Hadash).

 

For any question on returning product, we are available at support@kolmi.co.il

 

No credit will be given for products that have not been paid for.